Privacy Policy
Last updated: November 5, 2025
FindOfficer™ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
By using FindOfficer, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Information You Provide (Optional)
When you submit an applaud or complaint, you may optionally provide:
Note: All personal information below is optional. You can submit anonymously without providing any identifying information.
- Name (optional - not required for anonymous submissions)
- Phone number (optional - not required for anonymous submissions)
- Email address (optional)
- County of residence (required for geographic tracking)
- Incident description and details (required)
- Photos or videos as evidence (optional)
- Witness information (optional)
- Location data (optional - only if you choose to share)
Automatically Collected Information
- Device information (type, operating system)
- App usage statistics
- Approximate location (only when using the app)
- Submission timestamps
How We Use Your Information
We use the collected information to:
- Process and investigate complaints against law enforcement officers
- Recognize and reward officers who receive applauds
- Contact you regarding your submission (if you provided contact information)
- Generate statistical reports and analytics for transparency
- Improve our services and user experience
- Ensure platform security and prevent abuse
- Comply with legal obligations
Anonymous Submissions
You have full control over your privacy. Every submission form includes an anonymous option that you can toggle on or off.
When you choose anonymous submission:
- No personal information required - name, phone, and email fields are hidden
- We cannot contact you for follow-up questions
- You can still track your submission using the reference number provided
- Basic device and timestamp information may still be collected for security purposes
When you choose non-anonymous submission, providing your contact information is optional but recommended - it allows us to follow up with you for clarification or updates on your submission.
Information Sharing and Disclosure
With Law Enforcement
Complaints and applauds are shared with the Liberia National Police (LNP) for investigation and recognition purposes. Your contact information is kept confidential and only shared with authorized personnel handling your case.
Public Reports
We may publish aggregated, anonymized statistics and reports for transparency purposes. These reports do not contain personally identifiable information.
Legal Requirements
We may disclose your information if required by law, court order, or governmental authority.
We Do Not
- Sell your personal information to third parties
- Share your information with advertisers
- Use your information for marketing purposes
- Publicly disclose your identity without your consent
Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encrypted data transmission and storage
- Secure cloud infrastructure
- Access controls and authentication
- Regular security audits
- Staff training on data protection
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Data Retention
We retain your information for as long as necessary to:
- Process and resolve complaints (typically 1-2 years after resolution)
- Maintain recognition records for applauded officers
- Comply with legal obligations (as required by law)
- Generate historical reports and statistics
Your Rights
You have the right to:
- Access your submitted information
- Request correction of inaccurate information
- Request updates on your submission status
- Submit anonymously without providing any personal information
- Choose what information to share (all personal details are optional)
- Withdraw consent for future communications (where applicable)
Note: Once a complaint or applaud is submitted and under investigation, we may not be able to delete it due to legal and investigative requirements. However, since providing personal information is optional, you can choose to submit anonymously from the start if you have privacy concerns.
Children's Privacy
FindOfficer is intended for users aged 13 and above. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last updated" date
- Sending an in-app notification (for significant changes)
Continued use of FindOfficer after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: privacy@findofficer.com
General Inquiries: info@findofficer.com
Address: Monrovia, Liberia
Emergency Notice: FindOfficer is not for emergencies. Call 911 or police direct at 116 for immediate assistance.